24/7 emergency
24/7 emergency service
We understand that HVAC emergencies can happen anytime, day or night. That’s why our 24h emergency service is here to meet your urgent needs, ensuring your comfort and safety whenever you need us.
How it works
Call
Call or write to us: we get back to you within 24 hours.
Assessment
We advise you based on your needs, the size of your space and your budget.
Response
An emergency repair, or a temporary solution until the permanent fix.
Follow-up
Maintenance and repairs after the installation, for lasting comfort.
What we do
Fast response
Our emergency team comes out day or night. We recognize the urgency of the situation and strive to arrive at your location as quickly as possible.
Emergency repairs
Whether it’s a heating failure during freezing temperatures or an AC breakdown in extreme heat, we’re here to help. Our technicians perform urgent repairs to restore your system’s functionality as soon as possible.
Responsive customer support
We guide you through the first steps over the phone and keep you informed until our technician arrives.
Temporary solutions
If an immediate repair is not possible, we can often implement temporary solutions to provide some level of comfort while we work on a complete resolution.
Frequently asked questions
Another question? Call us at 514-403-2323
What counts as an emergency?
No heat in cold weather, a water leak, a burning smell or a breaker that keeps tripping are emergencies: call us day or night and we’ll come out, at emergency rates. First check the thermostat, the breaker and the furnace switch, and that the outdoor unit isn’t buried in snow. If a breaker trips twice, don’t reset it again.
I smell gas: what should I do?
Get out right away, without operating any device near the leak, not even a light switch or a cell phone; open doors and windows on the way out if it doesn’t slow you down. Once outside, call 9-1-1, or Énergir at 1-800-361-8003 where 9-1-1 isn’t available. Once it’s been made safe, we can check and repair your gas furnace: we’re trained by Énergir. Call us afterwards.
My heat pump is covered in ice or giving off steam: is it serious?
A little frost and steam are normal in winter: the heat pump runs a defrost cycle of a few minutes, then starts again. It’s a problem if the ice stays and thickens, or if the house stops heating. Don’t cover it or pour hot water on it: call us.
How fast can you get here, and what does an emergency cost?
A technician is usually with you within a couple of hours, as soon as we can. If we’re not available to pick up right away, just leave a message and we’ll call you back as soon as possible. Evenings and weekends, an emergency rate applies. Call us.
West Island’s trusted HVAC company, serving Greater Montreal as well
HVAC contractors in the West Island and Montreal, we provide installation, repair, and maintenance services for air conditioners, heat pumps, and heating systems. Enhance your comfort with energy-efficient solutions for residential and commercial spaces.
- Area served
- Outside our area: extra travel fees apply