Privacy policy
In effect from .
This policy explains how MD Climatisation inc. handles your personal information on the site mdclimatisation.ca.
We never sell or rent your personal information.
Person in charge of the protection of personal information
For any question or request: Danial, owner, support@mdclimatisation.ca.
Information we collect
Through the contact form, we collect:
- the type of request and your answers to the form (building, unit, where the units are)
- your name, or your company’s and its representative’s
- your email, address and phone number
- a description of the problem, for a service call
- photos of your system or the premises, if you attach any
We use this information only to answer your request.
Retention
We keep requests sent through the form, photos included, for up to 2 years, then delete them.
Service providers
These providers act on our behalf, on our instructions:
- Our email provider: receives your requests in our mailbox and keeps them
- Our hosting provider: hosts the contact form and sends us your messages by email (Montréal, Canada)
- Our spam-protection service: protects the contact form from bots and spam; as soon as you open the contact page, it receives your IP address and technical information about your browser
Some of them may store or process the information outside Québec.
Cookies and trackers
This site uses no audience measurement or advertising tools.
Your rights
You can ask to see, correct or delete your information, or to receive it, or have it sent to a person of your choice, in a structured, commonly used technological format. You can also withdraw your consent at any time.
Write to the person in charge, at support@mdclimatisation.ca; we answer within 30 days.
To complain, write to them first. You can then turn to the Commission d’accès à l’information du Québec.